From the moment you receive your order, you have the items 14 days at sight. Within this period, you can view the MSA product. After the expiry of 14 days the purchase contract is binding. If you are not satisfied with the product, you can return or exchange it within the trial period.

Process returns:

  • Within 14 days after receipt you can return the items via the MSA Safety shop return form. Complete the return form completely and add it to the return package. Returns without a return form will not be processed.
  • Returns are only accepted if the product and packaging of the product are undamaged. 
  • The costs for returns are for the buyer. Returns at one of our locations are free of charge.
  • MSAsafetyshop is not liable for the loss of shipments or damage during transport, therefore always ensure a good packing.

When we receive the item we will refund the purchase amount, subject to compliance with the above conditions. The amount will be refunded to the used bank account. It may take several days (5) before the ammount is visible on your account.


Your purchases can easily be exchanged by returning the replaced items and then placing a new order in our HAIX webshop.

Call us +31(0)344-577 511 from Monday till Friday from 08.30 AM - 5.00 PM

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 Return within 14 days

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